Trinity River Corridor Project

Trinity News & Events

Holiday closures - Thursday, July 4, 2024

The Dallas Water Utilities administrative and customer service offices will be closed Thursday, July 4, 2024, for Independence Day. For emergency water service requests, customers should call 3-1-1. Non-emergency requests can be submitted online or on the Dallas 311 mobile app available for download on iOS and Android devices.

Las oficinas administrativas y de atención al cliente de los Servicios de Agua de Dallas estarán cerradas el jueves, 4 de julio de 2024, por el Día de la Independencia. Para emergencias relacionadas con el servicio de agua, llame al 3-1-1. Las solicitudes no de emergencia también se pueden hacer en línea o en la aplicación móvil Dallas 311 disponible en dispositivos iOS y Android.

Public Alert - May 10, 2024

Please be advised that the presence of the invasive emerald ash borer (EAB) has been confirmed in the Dallas city limits at two locations. For additional details, read the news item posted here: EAB UPDATE

DallasGo, the new online payment platform, has launched!

Use DallasGo to pay your Dallas Water Utilities bill and other City of Dallas bills.

Here's how to get started:

Click here to register on DallasGo. All you will need is the account number and the service address as they appear on your bill. When adding your account to your profile, you will be asked to provide your House Number. For example, if your address is 1234 Main Pl, you will enter only "1234" in the the House Number field.
If you were previously registered for automatic payments and you want to continue using this convenient option, you must re-enroll in AutoPay.
Customers who prefer not to use DallasGo can continue to make payments by mail, by phone, in person at Dallas City Hall, at an authorized pay station or in the drop box outside City Hall in the driveway between Young Street and Canton Street.

Learn more about DallasGo at dallas.gov/DallasGo by reading the Frequently Asked Questions. If you need help with obtaining your account number or have questions about registering for a DallasGo profile, you can click here to request assistance. You may also call DWU Customer Service at 214-651-1441, from 8 a.m. to 5 p.m., Monday through Friday.

¡DallasGo, la nueva plataforma de pago en línea, ya está disponible!

Utilice DallasGo para pagar sus facturas de Servicios de Agua de Dallas y de otros servicios de la Ciudad de Dallas.

A continuación le indicamos cómo utilizar la nueva plataforma:

Haga clic aquí para registrarse en DallasGo. Todo lo que necesitará es el número de cuenta y la dirección de servicio tal como aparecen en su factura. Después de añadir su cuenta a su perfil, se le pedirá que indique su número de casa. Por ejemplo, si su dirección es 1234 Main Pl, introducirá sólo 1234 en el campo Número de casa.
Si anteriormente estaba registrado para hacer pagos automáticos y desea seguir utilizando esta opción, deberá volver a inscribirse para hacer pagos automáticos.
Los clientes que prefieran no utilizar DallasGo pueden seguir haciendo pagos por correo, por teléfono, en persona en la Alcaldía de Dallas, en una estación de pago autorizada o en el buzón situado fuera de la Alcaldía entre las calles Young Street y Canton Street.

Obtenga más información sobre DallasGo en dallas.gov/DallasGo leyendo las preguntas frecuentes. Si necesita ayuda con obtener su número de cuenta o tiene preguntas sobre cómo crear un perfil de DallasGo, puede hacer clic aquí para solicitar ayuda. También puede llamar a Servicios de Agua de Dallas al 214-651-1441, de 8 a.m. a 5 p.m., de lunes a viernes.

Dallas residents receive free trees on Dallas Arbor Day

Dallas Water Utilities (DWU) hosted the 5^th annual Branch Out Dallas tree giveaway event on Dallas Arbor Day, Saturday, November 4. Over 2600 trees were distributed at six locations citywide.

The Branch Out Dallas tree giveaway program was launched in the fall of 2018, and because of the growing demand and participation, it is now part of Dallas Arbor Day annual celebration.

Trees benefit the urban environment by reducing stormwater runoff to drainage systems, cooling temperatures, improving air quality and mitigating the heat island effect.

"This program supports city initiatives," said Karen Woodard, Forestry Manager, Dallas Water Utilities. "We appreciate our residents and volunteers who understand the value of planting more trees."

Residents selected a 5-gallon tree from varieties that included bur oak, sycamore, American elm, Mexican plum, Shumard oak and lacebark elm. These trees are hardy and suited for the Texas region.

Branch Out Dallas is held annually. The program is led by DWU staff and is supported by volunteers and civic groups who help plan the event and distribute the trees to residents.